Good corporate citizenship means everyone is a winner. We believe in - and practice - corporate social responsibility towards all our stakeholders, not only because it is the right approach ethically, but because it makes better business sense as well.
As a leading manufacturer and distributor of cider, whiskey, wines and liqueurs we interact numerous times each day with a wide and diverse range of stakeholders. These include everyone from our apple growers and other suppliers, through to our employees, customers, consumers, regulators and shareholders, to the communities where our businesses operate. We work with them in accordance with the values defined in our vision of corporate social responsibility - honesty, openness, integrity and trust. Our commitment is to be consistently responsible and ethical in all our dealings with these stakeholders. We recognise the value to our business of the good relations we enjoy with them.
The foundations of our approach to corporate social responsibility are these four pillars: people, environment, marketplace and community. We continuously monitor and evaluate our performance under these headings, seeking always to improve the way we operate.
Over the last number of years, we have implemented an enhanced focus on how we manage these critically important dimensions of our business. Getting them right is a key part of C&C’s evolution towards competing successfully as a manufacturer of premium international brands.
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Over the years, our workforce has shown a sense of commitment to our business and there is considerable depth of experience among our management team and employees. When C&C floated on the stock markets we acknowledged that by granting 5% of all the shares issued to employees.
In 2007, in recognition of the outstanding year, a further €2.5m of shares was granted to employees
Our facility at Annerville, near Clonmel,
is the best cider making plant in the world.
This achievement is down to our vision
of what our business should be and down
to the people who are making that vision
happen. Innovation is a key dimension of
how we do things. Across the extensive
site, we have excellent buildings, efficient
layouts, good work flows and great systems.
But its success as a facility depends mostly
on the quality of our people.
Annerville is more than just a combination
of bricks, mortar and metal. The welfare
of the people who work here is paramount
as well. We have an extremely good track
record in reducing our rate of accidents
and injuries. Building on that, this year
we were accredited to the internationally
recognised health and safety standard,
OHSAS 18001. This certification took us
two years to achieve. It involved not just
installing new systems, procedures and
practices but – just as importantly – creating
a mindset among our workforce and managers
that constantly puts health and safety
at the centre of how we do our business.
Our policy is to achieve and maintain
the appropriate internationally recognised
standards governing all facets of our business.
We have already achieved and are implementing
the Quality Assurance standard ISO 9001,
the Food Safety standard ISO 22000 and
the Environmental Management Systems standard
ISO 14001.
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Caring for our environment is common
sense. But, because it reduces medium term
costs, running our business in ways that
help the environment also makes commercial
sense.
To complete the suite of world class
operational standards that apply at Annerville,
we signed an agreement with Sustainable
Energy Ireland to work towards the achievement
of Energy Standard IS 393. If and when
we achieve this, we will be only one of
a small number of companies in Ireland
certified to that level.
In November 2007, the Minister for the
Environment, John Gormley TD, was present
at the official opening of the world’s
first ever ‘cradle to grave’ carbon
neutral industrial building. Our new bottling
hall houses three state-of-the-art bottling
lines, capable of bottling fifty thousand
bottles of cider every hour. The envelope
of the building was constructed using carbon
neutral materials, all of them traceable
from manufacture to end use and capable
of being fully recycled whenever the building
is decommissioned. To achieve full carbon
neutrality, CO2 emissions used in manufacturing
the building materials were offset by equivalent
savings in renewable energy and energy
efficient projects elsewhere. These projects
have social as well as environmental benefits
for local communities in developing countries.
Our development of the anaerobic water
treatment plant at Annerville exemplifies
our innovative approach to process improvements.
We completed the second part of this project
in 2007. We recover all the site waste
to a single location where we use organic
material to process it. The resulting clean
water eventually makes it way back to the
nearby River Suir and an important by-product
of the cleansing process is methane gas,
which we now use on site in our bottling
plant. This has resulted in savings on
the amount of natural gas we need to purchase
externally for bottling purposes.
Cider making involves fermentation and
CO2 is a by-product of this part of the
process. We have started recovering the
CO2 and after cleaning and treating it,
it is used to carbonate our products. This
has two gains: it cuts our purchases of
CO2 and reduces our carbon footprint.
There is increasing awareness of the
importance of reducing carbon footprints
as part of a range of measures to counter
climate change. In 2007, with external
expertise, we measured our carbon foot
print. This exercise has given a base line
against which to plan to reduce our carbon
foot print into the future and to help
us develop a series of practical plans
to achieve this outcome, in areas like
manufacturing, offices, transport and distribution.
We export millions of glass bottles of
Magners and our main format is the pint
bottle. In Ireland, our glass bottles have
been re-usable for many years, but this
is not the case in Britain. We looked at
ways of reducing the weight of bottles
for export and have begun the first phase
of a programme to minimise weight while
retaining robustness. This initiative not
only reduces our costs but also our supplier’s
carbon footprint.
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Our marketplace in recent years has
become increasingly complex. We sell
considerable quantities of cider in diverse
export markets. Our strategy is based on reflecting
consumers’ changing tastes and
needs and responding to these through
product innovation, new forms of packaging
and better marketing.
Our products are made from natural
ingredients, brewed or distilled with
craft and care and backed by a time honoured
heritage and tradition. Every time one
of our products is consumed it is judged
on its fine taste. They are premium products
easily distinguishable by taste from
their competition. We, therefore, invest
much time and effort into product quality
and assurance systems and operate these
to world class standards.
Alcohol adds to the enjoyment of life
when consumed sensibly. We support a
number of public campaigns that encourage
drinkers to be sensible. We are members
of Mature Enjoyment of Alcohol in Society
(MEAS), an independent body that campaigns
on the issues of drink driving, under
age drinking and binge drinking. We have
long been members of the Cider Industry
Council, whose main aim is to tackle
under age drinking. We also worked closely
with the Irish Spirits Association to
create a marketing code of practice. |
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At the moment many of our apples come
from county Armagh, in Northern Ireland,
and we continue to develop our concept
of sourcing as much as possible of our
apples from the island of Ireland. We do
this for sound marketing and business reasons
because it emphasises our cider’s
legitimate claim to naturalness, tradition
and a distinctive sense of being original
and Irish.
However, we are keen to increase the
numbers of apples grown in our hinterland
around the plant at Annerville. To encourage
local farmers, a few miles from Clonmel,
not far from the historic mountain of Slievenamon,
we have planted 45 hectares of new orchards
at Killurney. We have introduced a new
technology for growing apples, called a
fruit wall. Instead of using traditional
trees, we grow the apples like grapes on
a vine. The initial investment cost is
higher but we get a crop within three years,
compared with the traditional ten.
Killurney is a way of showcasing to farmers
the relative ease with which apples may
be grown and harvested. We hope that more
farmers in our hinterland, whether fulltime
or part-time will include apple growing
in their enterprises, and thus access the
good commercial returns that can be made.
We provide long term contracts for growers
that give them a greater degree of commercial
certainty. Increased growing of apple trees
is good for the environment because it
offsets our carbon footprint. We are in
discussion with the Department of Agriculture,
Fisheries and Food about how we can progress
this ambition further.
The loss of one hundred and forty jobs
last year at Annerville was a serious blow
to Clonmel and its environs. Bulmers, and
increasingly Magners, is synonymous with
Clonmel and south Tipperary and through
our wage bill, purchasing and payment of
taxes we are an enormous boost to the economy
of the area. We still are. And the decisive
action we took ensures that we will be
into the future.
Despite those events, there is still
enormous regional pride in our business
as well as loyalty. With local support,
we have put in place all the statutory
planning permissions we require for any
future developments under our Site Master
Plan. We have invested in finishing the
development works on our site to a very
high standard and the road frontage of
C & C Group at Annerville provides
a striking introduction to Clonmel on one
of the main roads into the town.
We continued our active involvement in
the local community. We support Clonmel
Chamber of Commerce, we donate to a number
of local charities and our Cidona Awards
are a popular and coveted acknowledgment
of sporting achievement in county Tipperary. |